Already a customer
We’re here for the lifetime of your system.
Whether it’s a question, a fault, or just a check-in — you’ve got us.
Call James
Direct line to the team. Mon–Fri, 7am to 5pm. We aim to answer within three rings.
07944 275171
Email us
Best for monitoring screenshots, fault descriptions, or anything not urgent. We respond within one working day.
info@mjrenewables.comMonitor your system
Quick links to your monitoring portal
Each manufacturer has their own app. Here’s where to start — with a quick “what to check first” if something looks off.
-
Tesla Powerwall
Open the Tesla app on your phone. Check “Energy” tab for production and consumption. If grid status reads “disconnected” for more than 10 minutes, that’s the first thing to flag to us.
-
GivEnergy
Use the GivEnergy Cloud portal. Check the “Power Flow” view for real-time generation. If you see prolonged 0W output during sunlight hours, that’s worth a call.
-
myenergi (Zappi / eddi)
The myenergi app handles Zappi chargers and eddi diverters. If a charge session won’t start, check “Mode” first — it should be ECO+ or FAST.
-
Solis inverters
SolisCloud app. Daily production should match seasonal expectation — if you’re seeing <50% of last year’s same-day yield consistently, send us a screenshot.
Service request
Need someone to come and look?
Most issues can be sorted remotely — but if you need a visit, fill this in and we’ll be in touch the same day.